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Connectivity issues

Community Veteran
Posts: 1,658
Thanks: 79
Fixes: 2
Registered: ‎17-06-2007

Connectivity issues

Router is connected and the gateway is reachable but nothing works.

 

broken.png

 

Keeps doing this - getting very annoying

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,426
Thanks: 998
Fixes: 194
Registered: ‎25-03-2015

Re: Connectivity issues

Hi @SteveA by any chance have you given someone else one of your old routers that may have still had your connection details stored in it? Looking at your account, this is likely causing the problem you're experiencing as another connection is using your connection details.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team