cancel
Showing results for 
Search instead for 
Did you mean: 

Connectivity issues and latency

sdlnet
Dabbler
Posts: 10
Thanks: 1
Registered: ‎12-04-2019

Connectivity issues and latency

Hi, 

I have been suffering from really bad sporadic connectivity recently.  The last remote line test you guys performed came back ok however I still seeing issues.  The connection seems stable and speeds are what I am told are to be expected but the latency is terrible and at times totally unusable.  Please see attached

Can you please do another line check for me?

 

Thanks

 

 

2 REPLIES 2
raoulsilva
Grafter
Posts: 35
Thanks: 1
Registered: ‎04-02-2013

Re: Connectivity issues and latency

Hi @sdlnet   sorry to hear of your troubles. Can I ask what program that is in the screenshot you are using for troubleshooting purposes?

Thanks

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 317
Thanks: 77
Fixes: 17
Registered: ‎01-12-2020

Re: Connectivity issues and latency

Hi @sdlnet

 

Thank you for reaching our via our Community Forum regarding your connection. Latency is quite a tricky one from our prospective, as there are a range of factors which can have an impact on it, such as the external servers used by external services.

Saying that however, I've run some tests on your line and have found that it is banded at 11.4Mbps, however your sync speed is not reaching this value. I've raised this mater with our suppliers to have them lo0ok into it. No internal engineer appointments are required at this stage.

 

Our Technical Support Team will keep this under review and will provide further updates accordingly.if you're interested, I've attached our test results to this post as well.

 

GEA Test Detail
Circuit ID NA Service ID BBEU24440399
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 10.9 Mbps
Upstream Speed 1.1 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 1657.1
Upstream Rate Assessment Good
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ;00:00to23:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-11.4M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2021-05-13T11:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 11.3 Mbps 11.3 Mbps 11.3 Mbps
Up Stream Line Rate 1.1 Mbps 1.1 Mbps 1.1 Mbps
Up Time 675.0 Sec 900.0 Sec 899.4 Sec
Retrains 0.0 2.0 0.0
 Adam
 Plusnet Help Team - Leeds