Connectivity issues and latency

[#1]

Hi, 

I have been suffering from really bad sporadic connectivity recently.  The last remote line test you guys performed came back ok however I still seeing issues.  The connection seems stable and speeds are what I am told are to be expected but the latency is terrible and at times totally unusable.  Please see attached

Can you please do another line check for me?

Thanks

[#2]

Hi @sdlnet   sorry to hear of your troubles. Can I ask what program that is in the screenshot you are using for troubleshooting purposes?

Thanks

[#3]

Hi @sdlnet

Thank you for reaching our via our Community Forum regarding your connection. Latency is quite a tricky one from our prospective, as there are a range of factors which can have an impact on it, such as the external servers used by external services.

Saying that however, I've run some tests on your line and have found that it is banded at 11.4Mbps, however your sync speed is not reaching this value. I've raised this mater with our suppliers to have them lo0ok into it. No internal engineer appointments are required at this stage.

Our Technical Support Team will keep this under review and will provide further updates accordingly.if you're interested, I've attached our test results to this post as well.

GEA Test Detail
Circuit ID	NA	Service ID	BBEU24440399

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	10.9 Mbps
Upstream Speed	1.1 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	1657.1
Upstream Rate Assessment	Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	;00:00to23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-11.4M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-05-13T11:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	11.3 Mbps	11.3 Mbps	11.3 Mbps
Up Stream Line Rate	1.1 Mbps	1.1 Mbps	1.1 Mbps
Up Time	675.0 Sec	900.0 Sec	899.4 Sec
Retrains	0.0	2.0	0.0