Had loads of trouble with connection dropping out yesterday and now ,y fibre speed is down from 36 to 17 which makes it almost unusable
done speed checks and have attached, also tried plugging directly into master socket and ran test via Ethernet with same terrible speed
cam someone help?
08-07-2019 6:16 PM - edited 08-07-2019 6:18 PM
I'm sorry that your connection has been intermittent and that the speed has dropped. I've tested your line and the test has picked up a fault but has been unable to determine whether this is internal or external to your property.
|GEA Test Detail|
|Circuit ID||NA||Service ID||BBEUXXXXXXXX|
|Test Outcome Code||GTC_FTTC_SERVICE_1624|
|Description||Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.|
|Main Fault Location||CA|
|Sync Status||In Sync|
|Downstream Speed||16.5 Mbps|
|Upstream Speed||7.6 Mbps|
|Fault Report Advised||Y|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Bridge Tap||Not Detected|
|Radio Frequency Ingress||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Cross Talk||Not Detected|
|Estimated Line Length In Metres||807.1|
|Upstream Rate Assessment||Good|
|Downstream Rate Assessment||Low|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Profile Name||0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off|
|Down Stream Line Rate||0.0 Mbps||33.6 Mbps||31.6 Mbps|
|Up Stream Line Rate||0.0 Mbps||10.0 Mbps||9.8 Mbps|
|Up Time||629.0 Sec||900.0 Sec||897.5 Sec|
|Current and Last 15 Minute Bin Performance|
|Parameters||Last Traffic Count(Upto 15 mins)||Current Traffic Count(Upto 15 mins)|
|Start Time Stamp||2019-07-08T17:49:06.013+01:00||2019-07-08T18:04:06.013+01:00|
|Ingress Code Violation||0||2|
|Egress Code Violation||0||0|
|Severely Errored Seconds||0||0|
Thank you for confirming that you've tested via Ethernet and that you've tried connecting your router directly to the master socket. As this hasn't resolved the problem, it's likely that we'll need to arrange an engineer visit so that this may be investigated further for you. Please report the issue here and let us know when you've completed it - we'll then be able to progress this.
Thanks for the reply, I’ve raised a ticket
ive tried my old bt hub as well as the plusnet one and they both have the same behaviour, also I’ve removed the faceplate from the master socket and plugged direct into there and it’s still the same speed
its up and down a lot tonight which is a nightmare as most of my house relies on the WiFi to work (smart plugs etc.) plus we use the internet to stream tv rather than pay for satellite tv
Thanks for raising that, @Ed1980
Our suppliers have asked that we book an engineer visit to your premises - I've left the relevant info on your fault ticket here.
Let us know when you're responded and we'll get that booked in for you.
I'be booked the appointment and updated the ticket with the time and date.