Phone them and ask them to confirm when your service is really going live. The emails can be sent out early sometimes by a number of days.
If today is your live day, it can be completed anytime up to midnight although it is normally within the 8am to 6pm window.
Sorry to see you were experiencing a faulty connection following the completion of your orders.
I'm glad to see your account is now showing an active connection following the engineer visit earlier today.
| Harry Beesley|
Plusnet Help Team