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Connection

Lyoung93
Newbie
Posts: 1
Registered: 22-08-2016

Connection

New to plusnet, there was a delay on the internet from there side.. ive had no internet for 1 week now, recieved an email today saying my internet should be up and running.. but it is still not connecting. Im not sure what im supposed to do.. does anyone have any advice?
2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,518
Thanks: 667
Fixes: 60
Registered: 21-09-2009

Re: Connection

Phone them and ask them to confirm when your service is really going live. The emails can be sent out early sometimes by a number of days.

If today is your live day, it can be completed anytime up to midnight although it is normally within the 8am to 6pm window.

Plusnet Help Team
Plusnet Help Team
Posts: 4,249
Thanks: 884
Fixes: 180
Registered: 25-03-2015

Re: Connection

Sorry to see you were experiencing a faulty connection following the completion of your orders.

 

I'm glad to see your account is now showing an active connection following the engineer visit earlier today.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team