Connection

[#1]

Hi, I have recently switched to yourselves and have had nothing but trouble since. I am in a 2 bedroom flat and the Wi-fi doesn’t reach to the bedrooms and also constantly drops in and out. I have just upgraded the Wi-fi to see if that will help but could you please test my connection/line to see if there’s any faults we’ve had many suppliers over the years and never had this issue. My current download speed is 21.7 and upload speed is 9.4

[#2]

Hi @Akeane,

I'm sorry to hear that you have been having problems with your connection since moving to us. I've tested your line but the test hasn't picked up any problems from here and shows that it should currently be syncing at the full 40mbps down and 10mbps up. Is this issue solely affecting your wireless connections or are wired connections affected too?

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	297.2
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	Internal
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2020-05-12T16:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	39.9 Mbps	39.9 Mbps	39.9 Mbps
Up Stream Line Rate	9.9 Mbps	9.9 Mbps	9.9 Mbps
Up Time	0.0 Sec	900.0 Sec	899.2 Sec
Retrains	0.0	2.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2020-05-25T14:59:44Z	2020-05-25T15:14:44Z
Ingress Code Violation	3	1
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0