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Connection still dropping after overnight maintenance?

harryw66
Grafter
Posts: 39
Registered: 27-06-2014

Connection still dropping after overnight maintenance?

I note that there was maintenance overnight this week, but my connection is still up and down, mostly down this morning since 9am (first time I tried).
Is this normal?
I am in Ilford area on London/Essex area
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Connection still dropping after overnight maintenance?

If your connection is dropping outside of these times it won't be down to maintenance.

Our tests are showing a external fault so we'll get that raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
harryw66
Grafter
Posts: 39
Registered: 27-06-2014

Re: Connection still dropping after overnight maintenance?

Hi,

I did phone in a few days ago and your colleague did a diagnostic.

We suspect it may be the filter part of the openreach faceplate - I removed and put a filter in its place and things seem better. So, I have ordered a replacement faceplate.