Connection/set up fault

[#1]

Hi guys

My internet speed (i think ) is not too bad for my area, i get about 35-45 down & about 5 upload. The problem i'm having is my ping is very high, about 130+ & that makes a big difference while online gaming. I'm wondering if the issue may be the set up that i have inherited. The master socket comes into the kitchen (which is not ideal) and there is a phone line extension running from the master socket round the back of the kitchen cupboards then through a wall into another type master socket in the living room, about 10m or so & then i have the filter on for phone & hub one. Unfortunately i cant plug the hub one into the master socket in the kitchen to check if that makes a difference as the last time an engineer was at my property he hard wired the extension into the master socket & informed me the socket itself could now not be used. I also know that its not my PC as this is a new custom built gaming PC i had built a couple of months ago, & i've also disconnected the firewall & my anti-virus software to try that. All the correct ports are forwarded/opened to what i need on the hub one as well. If i unplug the hub one for a minute or so the ping drops a little & gaming lag is reduced for a couple of days or so then it starts again & i have to unplug the hub once again, but surely i shouldn't need to be doing that every few days or so.

Any help/input from someone would be greatly appreciated

Andy       

[#2]

Welcome to the forum.

Can you borrow a different router to try? There is a very large range that work without issues on the Plusnet/BT infrastructure - you will find the connection details here:  https://www.plus.net/help/broadband/broadband-connection-settings/?_ga=2.224541082.1837326321.152111...

If you look at this forum 'Router' board you will find more information on members preferred device. 

[#3]

Thanks for the reply Baldrick

Unfortunately, I don't have a access to another router/modem. Though i did ponder if it was worth buying my own one, but then thought why when Plus Net provide one that's supposed to be good enough  

[#4]

Hi Andy.

Sorry to hear you're experiencing latency issues.

Can you try factory resetting the router? It might also be useful if you can run a traceroute to the gaming server you're having issues with and/or pingbox1.thinkbroadband.com?