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Connection problems

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 279
Thanks: 62
Fixes: 14
Registered: ‎01-12-2020

Re: Connection problems

@Ry2812  Great stuff::)

 

let us know if you need any further assistance at all.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
Ry2812
Dabbler
Posts: 11
Thanks: 5
Registered: a month ago

Re: Connection problems

Hi

All has been good until this evening.when I have had problems with Wi-Fi. My phone, iPad and laptop have had problems staying connected.

I logged into the router and noticed Wi-Fi registration failed. Numerous entries of client associated, then disassociated. The hub has remained blue.

 

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: ‎26-03-2018

Re: Connection problems

Hi @Ry2812,

I'm sorry to hear you've had some issues this evening. I've tested your line and I haven't been able to detect any underlying faults, with the connection appearing stable barring one reboot and the download sync speed coming in at 62.5Mbps. Have you tried splitting the Wi-Fi channels in your router settings? If not, I would definitely recommend doing so, to see if this helps to improve the wireless experience. For reference, there's a handy guide on this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Ry2812
Dabbler
Posts: 11
Thanks: 5
Registered: a month ago

Re: Connection problems

Hi

Have changed to 5GHz as advised. Will monitor and report back if any further problems