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Connection problems

Posts: 1
Registered: ‎03-12-2019

Connection problems

Had a problem a few months ago with fibre broadband. Red light on hub for a few days. Rang customer services and they said it was a problem with it coming into our property. An openreach technician came out and they said it was the router. A new router was sent out and up until now we've had no problems until I've come home and the red light is back on. Ive done all the checks as the guidelines say. I can't log into the hub manager either. Where do I go from there?
Plusnet Help Team
Plusnet Help Team
Posts: 1,131
Thanks: 187
Fixes: 40
Registered: ‎07-12-2017

Re: Connection problems

Hi @Jonnycass, thanks for getting in touch.


I'm really sorry for the issues experienced, I can see that there was a loss of connection for around 5 hours yesterday but since it returned it's been stable. I have tested the line but this hasn't picked anything up that may have caused the drop.


If the issue returns it may be worth getting connected into your test socket and logging a fault here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team