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Connection problems - tracert shows timeouts

cerzi
Dabbler
Posts: 15
Registered: ‎27-03-2016

Connection problems - tracert shows timeouts

Have been having consistent problems with slow page loads, dropping from some online games, etc.  I've run tracert multiple times and the results are similar every time, showing a lost packet for hop 2 and 3.  Here's one I just ran:

 

Tracing route to google.co.uk [216.58.214.3]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms PNHUB1 [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 18 ms 19 ms 18 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 18 ms 18 ms 18 ms 195.99.125.134
6 17 ms 18 ms 18 ms 62.172.103.197
7 20 ms 26 ms 20 ms peer1-xe-9-2-0.redbus.ukcore.bt.net [195.99.126.65]
8 19 ms 19 ms 19 ms 216.239.54.217
9 19 ms 18 ms 18 ms 209.85.242.21
10 19 ms 19 ms 19 ms lhr26s05-in-f3.1e100.net [216.58.214.3]

Trace complete.

 

Seems to always be 2 and 3 that time out.  Anything I can do?

1 REPLY 1
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Connection problems - tracert shows timeouts

Read https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/td-p/1354749 and see if this is your issue too.

Ex - Plusnet Customer (2009 - 2023) now with BT