Connection problem

[#1]

I reported a fault Thursday to Plusnet we currently have no connection on fibre optic .It is an issue with my neighbours to so it is an issue elsewhere maybe at the exchange . My router internet light is flashing yellow but I still have no connection at all.The broadband light is not showing anything I’m confused as to which light should be on to have it working properly

[#2]

The flashing yellow light will be telling you it's failing to connect and failing. Everything else is irrelevant - you need to chase Plusnet to get the fault fixed.

[#3]

I have told them just not any movement on it being sorted I think it’s up to BT to fix it very frustrating .

[#4]

Hello @hutton79

We can see that we have updated you in regards to your fault. Please can back to us if you are experiencing any further problems.