cancel
Showing results for 
Search instead for 
Did you mean: 

Connection lost on a daily basis

cossack101
Grafter
Posts: 27
Registered: ‎21-06-2011

Connection lost on a daily basis

Hi, I seem to be dropping my fibre connection on an almost daily basis. The red light is flashing on the hub and I lose both WiFi signals (2.4ghz and 5ghz).
Is it possible to see if it is my connection, line or if the router is junk?
Many thanks
2 REPLIES 2
cossack101
Grafter
Posts: 27
Registered: ‎21-06-2011

Re: Connection lost on a daily basis

I forgot to mention, I'm connected to the master socket and don't have a landline connected. I've also not changed any of my configuration for at least 2 years
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,300
Fixes: 1,600
Registered: ‎21-04-2017

Re: Connection lost on a daily basis

Sorry to hear you're having connection issues.

I've asked our products guys to update the firmware in your router which should fix this.

Failing this we'd need to arrange an engineer to investigate further but our faults team should be in touch shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet