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Connection keeps dropping - intermittant

bangela
Hooked
Posts: 5
Registered: ‎30-07-2012

Connection keeps dropping - intermittant

hi, I read in the service updates that there is some BT maintenance happening this week but is between midnight and 6am.

We have been having drops out throughout the days this week and evening.

Anyway I can check all is ok on my line?

cheers

Nick

3 REPLIES 3
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Connection keeps dropping - intermittant

Hi there, I've tested your line and my tests aren't detecting any problems.

 

Your connection from the exchange to your router also seems pretty stable:

Are you using a wired or wireless connection?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
bangela
Hooked
Posts: 5
Registered: ‎30-07-2012

Re: Connection keeps dropping - intermittant

thanks Anoush. That;s good to know.

We;ve recently changed router/modem to an archer vr900 v2 and when disconnects occurred the DSL status was changed from connected to connecting.

If nothing is actually being dropped at BT end it must be the router. All appears to be ok since I posted but I'll check the firmware and update this post if it occurs again. 

many thanks

Nick

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Connection keeps dropping - intermittant

If it carries on can you try using the old router again and seeing if the same issues occur?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.