Connection keeps dropping - intermittant
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Connection keeps dropping - intermittant
Connection keeps dropping - intermittant
30-03-2017 8:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi, I read in the service updates that there is some BT maintenance happening this week but is between midnight and 6am.
We have been having drops out throughout the days this week and evening.
Anyway I can check all is ok on my line?
cheers
Nick
Re: Connection keeps dropping - intermittant
03-04-2017 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, I've tested your line and my tests aren't detecting any problems.
Your connection from the exchange to your router also seems pretty stable:
Are you using a wired or wireless connection?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Connection keeps dropping - intermittant
03-04-2017 9:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks Anoush. That;s good to know.
We;ve recently changed router/modem to an archer vr900 v2 and when disconnects occurred the DSL status was changed from connected to connecting.
If nothing is actually being dropped at BT end it must be the router. All appears to be ok since I posted but I'll check the firmware and update this post if it occurs again.
many thanks
Nick
Re: Connection keeps dropping - intermittant
04-04-2017 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it carries on can you try using the old router again and seeing if the same issues occur?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Connection keeps dropping - intermittant