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Connection keeps dropping a couple of times a day

ydrol
Newbie
Posts: 3
Registered: ‎23-09-2019

Connection keeps dropping a couple of times a day

Hi,

I've changed my mums router to a FritzBox 3490 (we were getting DNS issues with the plusnet router - even using ethernet - and also I was setting up a Fritz Mesh network)

 

Anyway I'm seeing that the connection drops a couple of times a day: And have the following in the logs after connecting:

 
The quality of the signal is being impaired by incorrect cabling. Please make sure that your line does not include any branching or multi-distributors. The branch is 35 meters long. It is impairing the transmission rate by around 16191 kbit/s.

 

Should I adjust the line settings to be more stable or should I request a line reset from Plusnet?

 

ds1.jpg

 

 

line.png

 

 

errors.jpgds2.jpg

 

1 REPLY 1
ydrol
Newbie
Posts: 3
Registered: ‎23-09-2019

Re: Connection keeps dropping a couple of times a day

Any pointers appreciated!