Connection issues
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- Re: Connection issues
23-05-2019 2:30 AM
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Hi there
not surer if any fault with my line past 3 days I have has connections issues with my internet the issues only last for about 10 min max before the Dsl light comes back on my Openreach box I had no internal wire changes can
Thanks
Dean,
Fixed! Go to the fix.
Re: Connection issues
23-05-2019 10:55 AM
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Hi there Dean,
I've just taken a look at your account and ran some diagnostics, we're not seeing any issues or faults being flagged up.
Please give the checks here a try if you're still having problems and do keep us posted:
https://www.plus.net/help/broadband/connection-troubleshooting/
Re: Connection issues
23-05-2019 2:26 PM - edited 23-05-2019 2:28 PM
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I've had no changes to the wires in the house as you can see last night it says session closed about 02:30 I was online gaming at this point when the dsl light started flashing. Could it be a faulty openreach box?
Thanks
Dean.
Re: Connection issues
23-05-2019 2:32 PM
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Hi Dean, in all honesty a fault is more likely than an issue with the modem. Please give the troubleshooting steps a try , if they don't help to resolve it I'd report a fault over at http://faults.plus.net
Adam
Re: Connection issues
23-05-2019 9:35 PM - edited 23-05-2019 9:36 PM
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I checked everything advised follow steps. It opened a support ticket, just check it say it was closed by customer only thing is I never closed it?
Thanks
Dean.
24-05-2019 11:05 AM
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