Connection issues all morning

[#1]

For last 6+ hours every 20mins roughly the connection is freezing, The router does not display a red light but it's unusable for 5 minutes or so and i'm being disconnected from online applications and video being streamed stops. 

[#2]

Thank you for getting in contact. Sorry to hear about the issues with your service. Since we are dealing with account specific issues, I have opened up a ticket on your account so that we can look into your issue.

You can find the ticket by clicking here.