Connection intermittently awful - line check required
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- Re: Connection intermittently awful - line check r...
Connection intermittently awful - line check required
28-01-2021 8:40 AM
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I'm having real problem with my fibre broadband connection. I seem to have relatively decent speeds of 20-50mb and a ping of around 15ms but I'm constantly getting booted out of programs that require a live connection (e.g. Netflix, Microsoft NAV, Zoom) suggesting that something is dropping.
I'm 99% certain it's not the wifi as the laptops and phones i'm using have no problem connecting to the wifi during the drop outs.
I've had problems on the line before and i'd like someone to check if there are currently any problems on my line.
Re: Connection intermittently awful - line check required
28-01-2021 9:17 AM - edited 28-01-2021 9:18 AM
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Hi sometime VPN can-do that on Wi-Fi, see how it goes on wired
Re: Connection intermittently awful - line check required
28-01-2021 9:48 AM
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It's worse wired. I have Devolo magic 2 powerline and I had to stop using it because the signal would drop out so often.
Re: Connection intermittently awful - line check required
28-01-2021 9:56 AM
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Something like network uptime in status, can't remember what it's exactly called in the hub one.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connection intermittently awful - line check required
28-01-2021 10:01 AM - edited 28-01-2021 10:02 AM
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Well than you need to factory reset your equipment, because they too get infected whether its TV box or fire stick
Re: Connection intermittently awful - line check required
28-01-2021 10:09 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connection intermittently awful - line check required
28-01-2021 10:16 AM
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It says the uptime is 3 and half days. It did reset itself during the bad weather a few days ago and I can't see anywhere to download a log.
Re: Connection intermittently awful - line check required
28-01-2021 10:19 AM
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Go to troubleshooting event log
Re: Connection intermittently awful - line check required
28-01-2021 10:33 AM - edited 28-01-2021 11:42 AM
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Can you post your router stats from 'Troubleshooting' > 'Helpdesk'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connection intermittently awful - line check required
28-01-2021 10:39 AM
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there is no ( Advanced Settings > Technical log ) stop confusing others
Re: Connection intermittently awful - line check required
28-01-2021 10:55 AM
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It's Troubleshooting > Event log but there are a number of choices and you can't download the log as a file, so i'll have to copy and paste page by page (it's not all on one screen)
ALL
System
WAN
USB
NTP
Boot
GUI
Wire LAN
Wifi
Port Fowarding
DHCP
Button Press
TR069
Firewall
DynDNS
Any of those I should put up? Do I need to redact any of the information for security?
Re: Connection intermittently awful - line check required
28-01-2021 11:43 AM
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Don't post the serial number or username
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connection intermittently awful - line check required
28-01-2021 1:36 PM
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1. Product name: | Plusnet Hub |
2. Serial number: | |
3. Firmware version: | Software version 4.7.5.1.83.8.263 Last updated 10/03/19 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 4 days, 02:39:44 |
6. Data rate: | 19999 / 76344 |
7. Maximum data rate: | 24561 / 91766 |
8. Noise margin: | 8.4 / 7.1 |
9. Line attenuation: | 11.4 / 12.6 |
10. Signal attenuation: | 11.6 / 12.6 |
11. Data sent/received: | 193.3 GB / 251.3 GB |
12. Broadband username: | |
13. 2.4 GHz Wireless network/SSID: | PLUSNET-HPM3 |
14. 2.4 GHz Wireless connections: | Disabled |
15. 2.4 GHz Wireless security: | WPA2 |
16. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
17. 5 GHz Wireless network/SSID: | PLUSNET-HPM3 |
18. 5 GHz Wireless connections: | Disabled |
19. 5 GHz Wireless security: | WPA2 |
20. 5 GHz Wireless channel: | 52 |
21. Firewall: | Default |
22. MAC Address: | 3c:17:10:7e:29:d2 |
23. Modulation: | G.993.2 Annex B |
24. Software variant: | AA |
25. Boot loader: | 1.0.0 |
Re: Connection intermittently awful - line check required
28-01-2021 1:45 PM
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Your connection speed is around 70mbps - so above what you are seeing. Which on wireless is possible.
Have your tried a speed test plugged directly into the router with an ethernet cable?
Your laptops aren't apple by any chance?
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connection intermittently awful - line check required
28-01-2021 3:25 PM
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Not Mac, Dell XPS 17 (2020).
The frustrating thing is that I can't work out where the signal is being dropped, I think it's the fibre optic signal into the house but it could just as easily be wifi interference (sky Q)or a faulty router and I just want to rule out fibre optic before I start messing about with the wifi.
I've tried Netgear Orbi's and Devolo Magic 2 powerlines but both are unstable.
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- Re: Connection intermittently awful - line check r...