Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Connection gone down today at 13:00 hours Sun ...
Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
29-03-2015 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My connection has gone down today. I was using my own router and the connection dropped at about 13:00.
To test I reconnected using the Plusnet supplied TG582n FTTC.. This powers up but the internet light never comes on.
When I login I see last error reported as "Concentrator not reachable" whatever that means..
Have been through wizard and raised a ticket.. Very strange
Steve
Re: Connection gone down today at 13:00 hours
29-03-2015 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours
29-03-2015 6:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours "Concentrator not reachable"
29-03-2015 8:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Gave up on phone support - was having on for ages... have raised a support ticket so will see what happens with that.
Re: Connection gone down today at 13:00 hours "Concentrator not reachable"
29-03-2015 9:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No light at all
Re: Connection gone down today at 13:00 hours "Concentrator not reachable"
30-03-2015 6:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours "Concentrator not reachable"
30-03-2015 8:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
all green except for Internet Light which is off.. Have tried hard reset, leaving off for 30 mins and connecting
to the BT test server.. None of which worked. Ticket has been escalated and line is under test for 24hrs..
Will update when I have more info
Re: Connection gone down today at 13:00 hours "Concentrator not reachable"
30-03-2015 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just logged into router which now says "Connection could not be established: Disconnected by user"
Internet light still off (manual says Innternet light Off = No internet connection)
bye for now
Steve
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just looking on my account and I can only find the following... Can't actually see a number
"A Ticket has been raised to our Faults Team with these details. We'll contact you as soon as we have more information and let you know what happens next.
In the meantime, we'll run some more tests on your telephone line over the next 24 hours.
You can help us by:
Leaving your equipment plugged in and switched on.
Making sure you've given us a contact number we can reach you on. If you've given us a mobile number we'll text you to keep you updated.
Please contact us if you need to provide a different contact number, or if there's any change to the problem you're having."
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you find a problem?
Re: Connection gone down today at 13:00 hours Sun 29/03 "Concentrator not reachable"
30-03-2015 2:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll have more of an idea if I can see the other username.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Connection gone down today at 13:00 hours Sun ...