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Connection drops

Alfa
Dabbler
Posts: 18
Registered: 09-01-2011

Connection drops

Hi
We seem to be getting a lot of connecton drops, could someone please run some checks to see where the issue is?
Many thanks
6 REPLIES
dannywong1997
Hooked
Posts: 8
Registered: 24-09-2015

Re: Connection drops

same  Angry hope they can solve this soon
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Connection drops

Sorry that you're having issues, have you been through any troubleshooting at all? http://www.plus.net/support/broadband/bbfaults/
@dannywon1997 - Same as the above, I can't see any fault has been reported on this so we're not going to be investigating or trying to resolve it for you until that's done.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Alfa
Dabbler
Posts: 18
Registered: 09-01-2011

Re: Connection drops

Still getting regular drop outs where the only way to reconnect is to restart the router, sometimes twice an evening, usually at least once a week. Went through the speedtest route but no issues found and the ticket closed. Strange thing is that when the drop out occurs, the router still shows all green lights  & nothing shows up inthe logs. Can thisbe checked from the plusnet side or is it a problem with the technicolor router ?
Dhaos
Grafter
Posts: 140
Registered: 26-02-2013

Re: Connection drops

Sounds like a problem with the router if you are having to turn it off to reconnect, are all your devices wireless? can you not test it through a wired connection?
Alfa
Dabbler
Posts: 18
Registered: 09-01-2011

Re: Connection drops

we have both wired & wireless connections and both go off - the internet just suddenly freezes, occasionally it comes back after a minute or two but usually the only way is to re-start the router.
Dhaos
Grafter
Posts: 140
Registered: 26-02-2013

Re: Connection drops

Are you running p2p software? ie torrent software? in the past it has locked up my router if i allow to many connections, also another weird symptom i have had is on my sony xperia tablet if i use the youtube app it will lock up my router until i disconnect the tablet from the wifi, also have you tried to access the router homepage when the internet is unresponsive? That might show you if its the router locking up or if its just the internet dropping.