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Connection drops

leslie092
Newbie
Posts: 4
Registered: ‎29-11-2016

Connection drops

It's been happening a lot often around 9am but all sort of random times.

Got worse since charges increased, tried phoning this morning 30minutes wait.

will have to find another reliable provider should there be one.

 

Moderator's note by Adie (Dvorak) editited title

2 REPLIES
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Plusnet Help Team
Plusnet Help Team
Posts: 10,126
Thanks: 3,200
Fixes: 508
Registered: ‎21-04-2017

Re: Connection drops out randomly

@leslie092

Your connection looks fairly intermittent across most of the day.

 

My tests have identified a loop condition fault which is basically a short circuit somewhere.

Can you complete the checks here and let us know if the drops continue?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 19,288
Thanks: 2,166
Fixes: 349
Registered: ‎11-01-2008

Re: Connection drops out randomly

Moderators Note.

split posts into their own topic for better visibility.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'