cancel
Showing results for 
Search instead for 
Did you mean: 

Connection drops out randomly

hrrrbrwl
Hooked
Posts: 6
Registered: 08-01-2017

Connection drops out randomly

I have been experiencing random drop outs for a couple of months now, reporting it now because I thought it might sort itself out but it's clearly not going to.  Last one occurred around 6:57 this morning but it happens at least 2 or 3 times a day that I know of.  Having read similar threads on here though I suspect it's probably happening more I'm just not using it at the time.

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,775
Thanks: 1,906
Fixes: 346
Registered: 21-04-2017

Re: Connection drops out randomly

Hi there,

 

Things do seem a bit unstable.

My tests aren't identifying any issues.

If you're still using the equipment we sent you, would it be possible for you to setup a PPPoE connection between a laptop/computer and your openreach modem and let us know if you have the same issues?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hrrrbrwl
Hooked
Posts: 6
Registered: 08-01-2017

Re: Connection drops out randomly

I'm not sure it's happening any more.  Can you see when it last dropped out?

 

There was a couple of OpenReach engineers on the street at the weekend, not related to this issue as I'm sure we certainly haven't got that far yet, but I don't recall it happening since I saw them. Maybe they fixed it unknowingly, must have been some sort of issue around here as they had 2 vans out.

 

I will keep an eye on it though, I'll be around more tomorrow so I'll see if happens again.

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Connection drops out randomly

I've attached a graph of your connection below

image1501698926843

It does seem to be more stable now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team