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Connection drops in the last 24 hrs

robf1uk
Newbie
Posts: 1
Registered: 25-11-2014

Connection drops in the last 24 hrs

Hello all, new here.
Last night and this morning we've been experiencing an odd issue when the fibre connection drops (flashing green DSL light on the fibre modem) for 10-20 mins (or more) at a time and we also get a discernible crackling on the phone line.
The connection then comes back - is this just due to service maintenance or is something else going on? Latest drop was the this morning from at least 7am until about 7.30am.
Any ideas?
Cheers
2 REPLIES
PeeGee
Aspiring Pro
Posts: 1,081
Thanks: 45
Fixes: 3
Registered: 05-04-2009

Re: Connection drops in the last 24 hrs

Wecome to the forum Smiley
Quote from: robf1uk
.....  we also get a discernible crackling on the phone line.

That is a characteristic of a line problem and is most often cured by reporting a telephone noise fault to your phone provider (don't mention fibre/broadband). Calling when the noise is present can be useful Roll eyes
Have you tried a quiet line test when the internet seems fine (dial 17070 select option 2)?
Phil
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Connection drops in the last 24 hrs

Let us know how the quiet line test goes, if there's noise on the line let us know and we'll get this reported.
Have you added any new electrical devices in your house since the 23rd (when the disconnections started)?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff