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Connection drops every few minutes

Jack17a
Hooked
Posts: 5
Registered: ‎20-07-2018

Connection drops every few minutes

Hi, my connection seems to freeze and restore itself every few minutes. At first I thought it was just on Wi-fi so I scanned best channels and adjusted the router accordingly but it still continued. I very rarely use a lan connection as I tend to just use my iPhone mostly so I don’t really know if wired has the same problems. I was using the one hub but since then I have now fitted a netgear d7000 and still having the exact problems so am now out of ideas. When I am connected I get speeds of about 70mb and upload of about 18mb
8 REPLIES 8
Baldrick1
Moderator
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Posts: 11,618
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Registered: ‎30-06-2016

Re: Connection drops every few minutes

Unless a Plusnet staffer comes along and says that they can see the fault at their end you are going to have to determine whether or not it's a wireless problem. Are there any lights on your router that change when you have a dropped connection?

Ideally you need to be checking by using a wired connection for a bit.

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Jack17a
Hooked
Posts: 5
Registered: ‎20-07-2018

Re: Connection drops every few minutes

I haven’t checked the lights on the router but I will keep an eye out as soon as am home
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Connection drops every few minutes

Sorry to hear you're having issues.

Our tests aren't showing any issues for this.

We'd need you to try a wired connection to investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jack17a
Hooked
Posts: 5
Registered: ‎20-07-2018

Re: Connection drops every few minutes

Just out of interest how do you know who’s line to check as I haven’t told you what my details are
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: Connection drops every few minutes

We can find your account from the details in your forum profile.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Jack17a
Hooked
Posts: 5
Registered: ‎20-07-2018

Re: Connection drops every few minutes

Both Wi-fi and lan have been ok so far today which is a good thing but also slightly annoying as I haven’t got to the bottom of the fault so am sure at some point the problem will be back. Gandalf thank you for your help
Jack17a
Hooked
Posts: 5
Registered: ‎20-07-2018

Re: Connection drops every few minutes

Also I have got another router (netgear d7800) coming at some point this week to replace the netgear d7000 as I am hoping to increase my Wi-fi range. So if the fault does come back am pretty certain 3 routers would rule out any faults my end
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Connection drops every few minutes

No problems.
Let us know if or when the problem comes back.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet