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Connection dropping

Posts: 16
Registered: ‎08-06-2017

Connection dropping

Hi recently I've been getting connection issues with fibre. Like the router just flashing orange and taking a while to reconnect. 

Plusnet Help Team
Plusnet Help Team
Posts: 8,284
Thanks: 1,118
Fixes: 416
Registered: ‎01-01-2012

Re: Connection dropping

Thanks for getting in touch @Tim8191

I'm sorry to hear that you've been having issues with your connection.

We've tested your line and it's showing an issue that would need an engineer to visit to your property to resolve.

Can you raise the fault here and then post back once you've done so?

This will allow us to get your issue picked up straight away and escalated to the relevant team

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team