Connection dropping out since this morning
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Connection dropping out since this morning
13-12-2016 4:58 PM
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Hi,
As of this morning at around 4.00AM my internet started to constantly drop connection every 5-10 minutes, I've reset my router and done the usual fixes but it would appear something else is the cause as I'm still experiencing the exact same dropouts 12 hours later. Please look into this, my account name is "Afrandor". Should note that even when I am connected, I'm having latency spikes and my speedtest results are about half the speed of what they should be/have been previously.
Thanks
Afran
Re: Connection dropping out since this morning
13-12-2016 5:47 PM
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Just talked to your support via phone. Apparantley the fault finder instantly detected "Impairment in copper joint" so here's to hoping this is resolved fast.
Re: Connection dropping out since this morning
14-12-2016 3:25 AM
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Re: Connection dropping out since this morning
14-12-2016 10:38 AM
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Any noise on the phone line can cause issues with the broadband and it's very likely caused by the issue detected.
The fault has been reported to Openreach, so when we get a response we'll let you know what's happening.
Re: Connection dropping out since this morning
16-12-2016 3:30 PM - edited 16-12-2016 4:15 PM
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Any update on this Chris as of yet?
My connection was perfectly stable all of yesterday, so I thought it had been fixed, but I've not heard anything.
Today however, I'm having frequent disconnects again in the same manner as before.
Edit: Just spoke to support. Engineer booked for home visit on Monday.
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