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Connection dropping out and speed lower

Hooked
Posts: 9
Registered: ‎03-08-2019

Connection dropping out and speed lower

Hi

 

I have for months been connecting at approx 35000/4999 but over the last few weeks, mainly during the night, the connection is dropping out. My speed has now reduced to 22000/4999. No internal changes.

I've stats from my router showing a high Bit Error Rate when the line drops. 

 

Typical profile before issues

 

CaptureA.JPG

Recent profile

CaptureC.JPG

 

Latest connection stats

 

CaptureD.PNG

Router log when the issue occurs

CaptureE.PNG

Hoping someone can assist.

 

Thanks

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Connection dropping out and speed lower

Thanks for your post @TerminalMan

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team