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Connection dropping out Plusnet Hub One

Gerard_q
Hooked
Posts: 6
Thanks: 1
Registered: ‎27-05-2020

Connection dropping out Plusnet Hub One

Hi guys,

My internet has been dropping constantly over the last week. Before it disconnects the router shows the following in the log:

( 187.870000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username

I read this is something to do with the router not associated with my account or something based on threads I have read with @Gandalf helping.

Let me know if there is a fix
5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Connection dropping out Plusnet Hub One

Thanks for your post @Gerard_q 

Could you drop me a PM with the serial number of the router you're using?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gerard_q
Hooked
Posts: 6
Thanks: 1
Registered: ‎27-05-2020

Re: Connection dropping out Plusnet Hub One

@Gandalf I have sent the PM. Thanks
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Connection dropping out Plusnet Hub One

Thanks Gerard. I've enabled your router on our hardware management platform (For some reason it dropped off)

 

Can you factory reset the router by pushing a paperclip into the reset pin hole at the back for 20 seconds?

 

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gerard_q
Hooked
Posts: 6
Thanks: 1
Registered: ‎27-05-2020

Re: Connection dropping out Plusnet Hub One

I have factory reset and reconnected using my Plusnet account. I'll let you know if there are any more issues.

Thanks
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Connection dropping out Plusnet Hub One

Sounds like a plan

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team