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Connection dropping once a day

mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Connection dropping once a day

Hello was wondering if someone can help me please my router seems to be loosing connection 1 once per day. thanks

 

My router is directly plugged into the master socket.

15 REPLIES 15
mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Re: Dropping connection at least one a day

@Gandalf hi any chance you can look at my connection please my router seems to be loosing connection 1 once per day as well. thanks 

 

My router is directly plugged into the master socket.

jab1
Seasoned Hero
Posts: 7,319
Thanks: 2,485
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Registered: ‎24-02-2012

Re: Dropping connection at least one a day

@mike360 Couple of points - Gandalf is not in until Wednesday, and it is ill-advised to 'piggy-back' another users topic - it causes confusion, and makes the topic hard to follow.

John
mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Re: Dropping connection at least one a day

@jab1 ok.

dvorak
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Re: Dropping connection at least one a day


Moderators Note


Posts merged from same op on same topic

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If it fixed it click 'This fixed my problem'
jab1
Seasoned Hero
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Registered: ‎24-02-2012

Re: Connection dropping once a day

@mike360 In the absence of @Gandalf , could you post the Help desk tab from your router - presumably a Hub1? - it may give us a clue. Obscure/remove any personal details though.

John
adam945
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-12-2020

Re: Connection dropping once a day

Hey @mike360

 

Thank you for reaching out and I'm sorry to hear this. I've run some tests on the line and have sent you an email which includes further details on how to troubleshoot your connection. If you continue to experience these issues, please feel free to raise another fault by going to faults.plus.net

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Re: Connection dropping once a day

sorry @jab1 just seen your message see attached file

mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Re: Connection dropping once a day

@adam945 i sent a message for my question #214373711 but il copy and paste may get faster response on here 

Thanks for your reply I've noticed the trouble started on Tuesday 11/5 at around 11pm, at that time we were having a lighting storm and the connection time on the graph from 11pm to next morning the router I was using died. just to update that i have changed the dsl filter just incase lighting did any damage to it.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 317
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Registered: ‎01-12-2020

Re: Connection dropping once a day

Thank you for your response @mike360

 

The line tests which I've conducted on my end today have shown no fault with the network, which is why I have sent you our guide to troubleshoot your connection. you can also try plugging your router directly into the test socket which lies behind the face plate of your master socket. If the issues persist following that, please raise this with our Technical Support Team by heading over to faults.plus.net

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
jab1
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Posts: 7,319
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Registered: ‎24-02-2012

Re: Connection dropping once a day


@mike360 wrote:

sorry @jab1 just seen your message see attached file


Mike - just rechecking your Help Desk report - can I suggest you change the 2.4Ghz to whichever of 1, 6 or 11 is least congested.

John
mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Re: Connection dropping once a day

@adam945 hi the router is always connected to the test socket and test earlier there was a electrical interference is that gone now I've changed filter or is it still showing. Thanks
mike360
Grafter
Posts: 92
Registered: ‎12-11-2011

Re: Connection dropping once a day

@jab1 those channels are congested (WiFi analyzer app) only just get away with c13
jab1
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Re: Connection dropping once a day

My suggestion to not use 13 is because it is outside the 'normal' range and may cause problem. I would still suggest going for the best of 1/6/11 - but it is up to you.

John
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 317
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Registered: ‎01-12-2020

Re: Connection dropping once a day

@mike360 - The line test which I conducted this morning did appear to show interference observed on the line on a daily basis. Our test indicates that the source of this interference is at the Customer Premises.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds