Connection dropping once a day
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- Re: Dropping connection at least one a day
Connection dropping once a day
17-05-2021 9:35 AM
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Hello was wondering if someone can help me please my router seems to be loosing connection 1 once per day. thanks
My router is directly plugged into the master socket.
Re: Dropping connection at least one a day
17-05-2021 9:19 AM - edited 17-05-2021 9:21 AM
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@Gandalf hi any chance you can look at my connection please my router seems to be loosing connection 1 once per day as well. thanks
My router is directly plugged into the master socket.
Re: Dropping connection at least one a day
17-05-2021 9:26 AM
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@mike360 Couple of points - Gandalf is not in until Wednesday, and it is ill-advised to 'piggy-back' another users topic - it causes confusion, and makes the topic hard to follow.
Re: Dropping connection at least one a day
17-05-2021 9:31 AM
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@jab1 ok.
Re: Dropping connection at least one a day
17-05-2021 9:41 AM
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Moderators Note
Posts merged from same op on same topic
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connection dropping once a day
17-05-2021 9:45 AM
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Re: Connection dropping once a day
17-05-2021 10:53 AM
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Hey @mike360
Thank you for reaching out and I'm sorry to hear this. I've run some tests on the line and have sent you an email which includes further details on how to troubleshoot your connection. If you continue to experience these issues, please feel free to raise another fault by going to faults.plus.net
-Adam - Plusnet Leeds
Re: Connection dropping once a day
17-05-2021 1:16 PM
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sorry @jab1 just seen your message see attached file
Re: Connection dropping once a day
17-05-2021 1:23 PM
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@adam945 i sent a message for my question #214373711 but il copy and paste may get faster response on here
Thanks for your reply I've noticed the trouble started on Tuesday 11/5 at around 11pm, at that time we were having a lighting storm and the connection time on the graph from 11pm to next morning the router I was using died. just to update that i have changed the dsl filter just incase lighting did any damage to it.
Re: Connection dropping once a day
17-05-2021 2:02 PM
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Thank you for your response @mike360
The line tests which I've conducted on my end today have shown no fault with the network, which is why I have sent you our guide to troubleshoot your connection. you can also try plugging your router directly into the test socket which lies behind the face plate of your master socket. If the issues persist following that, please raise this with our Technical Support Team by heading over to faults.plus.net
-Adam - Plusnet Leeds
Re: Connection dropping once a day
17-05-2021 2:07 PM
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Re: Connection dropping once a day
17-05-2021 2:24 PM
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Re: Connection dropping once a day
17-05-2021 2:27 PM
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Re: Connection dropping once a day
17-05-2021 2:34 PM
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My suggestion to not use 13 is because it is outside the 'normal' range and may cause problem. I would still suggest going for the best of 1/6/11 - but it is up to you.
Re: Connection dropping once a day
17-05-2021 2:53 PM
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@mike360 - The line test which I conducted this morning did appear to show interference observed on the line on a daily basis. Our test indicates that the source of this interference is at the Customer Premises.
-Adam - Plusnet Leeds
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