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Connection dropping, is this normal?

nikkiwarrenuk
Newbie
Posts: 4
Registered: 04-10-2016

Connection dropping, is this normal?

Is it normal for connection to drop like this. Every speed test I have done it does it on, spoke to plusnet and their answer was to change wireless channels but it does it on every channel. I only signed up in September and thinking of leaving them already as they aren't fulfilling their part of the contract. Never had service this bad before Sad

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Connection dropping, is this normal?

Have you been able to try a wired connection to make sure it's a issue with the wireless?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Gregg
Grafter
Posts: 66
Thanks: 3
Registered: 01-07-2016

Re: Connection dropping, is this normal?

Are you in the test socket?  It is probably your wireless causing it.

 

Yes, it is normal.

 

nikkiwarrenuk
Newbie
Posts: 4
Registered: 04-10-2016

Re: Connection dropping, is this normal?

Apparently it is the wi-fi causing it. I have spoken to them again today and been told to go back to Smart wi-fi and see how it goes but it was doing it when I was on that. I feel like banging my head against the wall.

nikkiwarrenuk
Newbie
Posts: 4
Registered: 04-10-2016

Re: Connection dropping, is this normal?

Its the worse wi-fi in the world if this is normal, I can get a better connection in the pubs in the town centre.
I can't even use the wi-fi on my mobile phone as its that bad even if i'm within inches of my router, I have to use my mobile date.