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Connection dropping intermittently
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Connection dropping intermittently
20-10-2020 8:12 PM
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The connection drops out around 5 times daily since switching from Now Broadbands two weeks ago. The big blue light flashes orange then kicks back to blue after 5-10 minutes. For reference this would happen once every few days on Now. Any help would be appreciated.
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Re: Connection dropping intermittently
21-10-2020 11:37 AM
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As the problem was also happening, albeit less frequently, with NOW TV there may be an issue with the telephone line.
I recommend following the troubleshooting process at:
It is especially important to plug the router into the BT test socket, behind the master Telephone socket front cover; if you have the type of master socket which supports that test.
If the troubleshooting reveals that the problem is likely to be outside your house, a fault will be raised with Plusnet.
Regrads
Richard
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