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Connection dropping frequently

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Rising Star
Posts: 102
Thanks: 31
Fixes: 1
Registered: ‎20-07-2016

Connection dropping frequently

I've notice that my line seems to drop several times a week (usually at an inconvenient time - or maybe that's just when I notice it more!!!)

I've just been looking at my router logs, and I'm wondering if my line is also dropping too often:

  • 16:41:28, 17 Sep. (5759488.210000) PTM over DSL is down after 3519 minutes uptime
  • 10:04:18, 21 Sep. (6081251.820000) PTM over DSL is down after 5362 minutes uptime
  • 02:55:00, 23 Sep. (6228290.470000) PTM over DSL is down after 2450 minutes uptime
  • 11:45:01, 25 Sep. (6432889.100000) PTM over DSL is down after 3409 minutes uptime
  • 12:12:53, 25 Sep. (6434561.140000) PTM over DSL is down after 27 minutes uptime
  • 10:00:30, 03 Oct. (7117804.550000) PTM over DSL is down after 11386 minutes uptime
  • 15:42:18, 07 Oct. (7483904.200000) PTM over DSL is down after 6101 minutes uptime

(I chose those lines as they are nice & short!!! more complete logs available if you need them)... so I'm going offline typically every 2 days or so

Also interesting is that over that period the logs have reported a gently increasing line speed

  • 17 Sept: Down Rate=70944Kbps, Up Rate=15273Kbps; SNR Margin Down=3.1dB, Up=6.1dB
  • 7 Oct: Down Rate=71550Kbps, Up Rate=16046Kbps; SNR Margin Down=3.1dB, Up=6.0dB

 

Can someone at PlusNet please check my stats, see if there's any obvious reason?

 

 

Moderators Note: topic title changed

3 REPLIES 3
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Re: Connection dropping frequently


Moderators Note


This topic has been split from another thread for better visibility and to keep unrelated issues separate. 

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Rising Star
Posts: 102
Thanks: 31
Fixes: 1
Registered: ‎20-07-2016

Re: Connection dropping frequently

More generally, a question: I appreciate that the line DOES need to occasionally need to re-sync, but (and I'm talking about a line that's been in for several years here) how often should we expect to see the line re-syncing?

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Rising Star
Posts: 102
Thanks: 31
Fixes: 1
Registered: ‎20-07-2016

Re: Connection dropping frequently

@bobpullen - I've seen you doing a bit of digging into peoples line dropping issues: any chance you can comment on mine?