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Connection dropping constantly

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Connection dropping constantly

Hey guys, never had any problems like this before, but from yesterday and now so far today my connection is dropping out often!

can anyone look into this please?

thanks

14 REPLIES
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

Infact even now my upload speed has dropped from a rock solid 6000kbps down to 5428kbps

 

 
System Up Time 09:48:04
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 800037 1564416 0 22986 1468187 00:26:18
LAN1 1000M/Full 3467059 1800646 0 257030 37391 00:56:59
LAN2 Link down
LAN3 Link down
LAN4 Link down
WLAN b/g/n 600M 58698 54161 0 749 682 09:46:37
WLAN a/n/ac 1300M 202739 99234 0 6093 243 09:46:32

VDSL Link Downstream Upstream
Link Rate 24999 Kbps 5428 Kbps
Line Attenuation D0( 22.4) D1( 64.4) D2( 90.3) dB U0( 8.7) U1( 51.3) U2(N/A) U3(N/A) U4(N/A) dB
Noise Margin D0( 9.3) D1( 9.2) D2(N/A) dB U0( 10.0) U1( 10.1) U2(N/A) U3(N/A) U4(N/A) dB
VDSL2 Profile Profile 17a
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping constantly

Hi there, 

 

 

As you can see from the connection logs it's dropping roughly once an hour which is unusual. 

 

Do you have access to a different router to try so we can get straight on to ruling out a hardware issue?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

Hello, yes i have now plugged in my Plusnet router (was using a netgear) Will report back! Please dont dissapear! i know its friday Cheesy

Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping constantly

Marvellous I have no plans to disappear until 17.30 so I can check back in with you before then Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

@adamwalker Hey, its dropped again even with a router change... so cant be hardware problem i dont think, i changed cable also. That was a quick one to :S

Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping constantly

I'd not make that assumption just on the one drop as that can happen to anyone, lets take a look later this afternoon then we should start to have a clearer view of things.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

Ok, well i just dont want to waste time with it. I realise it can happen to anyone but when its been dropping constantly every hour its hard to be optimistic when it drops not long after a hardware change. My speed right now on this router seems awful also. 

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

@adamwalker Just had another drop, literally on the hour i think! whats next? Sad

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

and again !

Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping constantly

Hi, I can see it's dropping. 

 

We have logs so don't worry about posting each time (some might see it as bumping the thread so I'd be careful)

 

I can't pick this up with you again right now but please bear with me and I will come back to you before the end of my shift. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

hmm ok, i have plugged into test socket now to try that also.

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Connection dropping constantly

sorry to bump, have just checked my phone and theres no dial tone atall, completely dead? if that helps

update on this:

 

Ok i plugged the phone into the filter attached to the test socket and dial tone is fine. However the downstairs phone socket there is no dial tone.

 

I have  a master socket 5C with a MK4 face plate upstairs whgere the router is connected to, then just a normal one downstairs for the phone. Does the faact i removed the MK4 plate for the test socket effect the downstairs one? as it was fine this morning according to my parents. 

Community Veteran
Posts: 1,596
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Registered: ‎13-08-2015

Re: Connection dropping constantly

Removing the faceplate also disconnects all your internal wiring which will be why you have no dial tone on your extension. Internal wiring can often have advese effects on your broadband speeds, hence why testing from the test socket helps eliminate possible internal wiring issues.

Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping constantly

Hi KaotiK

 

I'm still seeing frequent drops so leaving it int eh test socket (which is more likely to be the one downstairs) would be a good idea to try next. 

Here's a few other things you can try: https://goo.gl/tu2WWu

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team