Connection dropping constantly
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Connection dropping constantly
23-02-2018 10:03 AM
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Hey guys, never had any problems like this before, but from yesterday and now so far today my connection is dropping out often!
can anyone look into this please?
thanks
Re: Connection dropping constantly
23-02-2018 10:05 AM
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Infact even now my upload speed has dropped from a rock solid 6000kbps down to 5428kbps
System Up Time 09:48:04 | ||||||||||||||||||||||||||||||||||||||||||||||
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Re: Connection dropping constantly
23-02-2018 10:39 AM
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Hi there,
As you can see from the connection logs it's dropping roughly once an hour which is unusual.
Do you have access to a different router to try so we can get straight on to ruling out a hardware issue?
Re: Connection dropping constantly
23-02-2018 12:24 PM
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Hello, yes i have now plugged in my Plusnet router (was using a netgear) Will report back! Please dont dissapear! i know its friday
Re: Connection dropping constantly
23-02-2018 12:32 PM
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Re: Connection dropping constantly
23-02-2018 12:33 PM
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@adamwalker Hey, its dropped again even with a router change... so cant be hardware problem i dont think, i changed cable also. That was a quick one to :S
Re: Connection dropping constantly
23-02-2018 12:36 PM
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Re: Connection dropping constantly
23-02-2018 12:39 PM
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Ok, well i just dont want to waste time with it. I realise it can happen to anyone but when its been dropping constantly every hour its hard to be optimistic when it drops not long after a hardware change. My speed right now on this router seems awful also.
Re: Connection dropping constantly
23-02-2018 1:29 PM
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@adamwalker Just had another drop, literally on the hour i think! whats next?
Re: Connection dropping constantly
23-02-2018 2:44 PM
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and again !
Re: Connection dropping constantly
23-02-2018 2:47 PM
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Hi, I can see it's dropping.
We have logs so don't worry about posting each time (some might see it as bumping the thread so I'd be careful)
I can't pick this up with you again right now but please bear with me and I will come back to you before the end of my shift.
Re: Connection dropping constantly
23-02-2018 2:57 PM
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hmm ok, i have plugged into test socket now to try that also.
Re: Connection dropping constantly
23-02-2018 3:49 PM - edited 23-02-2018 3:58 PM
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sorry to bump, have just checked my phone and theres no dial tone atall, completely dead? if that helps
update on this:
Ok i plugged the phone into the filter attached to the test socket and dial tone is fine. However the downstairs phone socket there is no dial tone.
I have a master socket 5C with a MK4 face plate upstairs whgere the router is connected to, then just a normal one downstairs for the phone. Does the faact i removed the MK4 plate for the test socket effect the downstairs one? as it was fine this morning according to my parents.
Re: Connection dropping constantly
23-02-2018 4:07 PM
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Removing the faceplate also disconnects all your internal wiring which will be why you have no dial tone on your extension. Internal wiring can often have advese effects on your broadband speeds, hence why testing from the test socket helps eliminate possible internal wiring issues.
Re: Connection dropping constantly
23-02-2018 4:42 PM
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Hi KaotiK,
I'm still seeing frequent drops so leaving it int eh test socket (which is more likely to be the one downstairs) would be a good idea to try next.
Here's a few other things you can try: https://goo.gl/tu2WWu
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