Connection dropping after speed increase
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Connection dropping after speed increase
14-08-2019 2:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Recently upgraded to the more expensive and faster fibre plan (Extra? Not sure, I wasn't the one who placed the order). The speeds were increased for a good week or 2, from around 34mbps down to around 56.
Problem I'm having now is that it keeps dropping. Sometimes once a day, sometimes 5 or 6 times in an hour. Sometimes it drops straight after it reconnects before I've had a chance to even do anything. Drops don't appear to be linked to me maxing out my connection. There are no ping/latency problems.
As a result, my speeds have gone down to less than 20mbps (I'm guessing that's the network equipment responding to the instability), although I'm still getting the drops. Router is showing PPP LCP Send Termination Request (User Request) every time it drops. Tried to do some reading on this log entry and some people have suggested physical line damage, don't know if there's any truth to that or not. I might add that my router is still seeing the data rate is 15352 / 69236, but that's not being reflected in my speeds (Speed tests performed with speedof.me and speedtest.btwholesale.com, wired connection)
Fixed! Go to the fix.
Re: Connection dropping after speed increase
14-08-2019 2:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Literally 5 minutes after writing this post
Re: Connection dropping after speed increase
14-08-2019 3:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @Thomas5020,
Looking at your connection, I'm suspecting DLM is kicking in to manage some interference, the cause of which is not being resolved.
Effectively meaning the drops will continue and your speed will keep reducing in an effort to combat the drops as long as the fault isn't fixed.
My first suggestion would be to try some of our basic broadband troubleshooting HERE.
Let us know how you get on.
Re: Connection dropping after speed increase
14-08-2019 3:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I had this exact same issue when 'upgrading' a year ago. The service has just gone down hill from there and now with wifi issues too I am about to cancel my contract with plusnet and try elsewhere. 😞
Re: Connection dropping after speed increase
14-08-2019 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @JasonE,
I'm sincerely sorry to hear you are thinking of cancelling your services as a result of the WiFi issues you are experiencing.
I can see you have had quite a lot of bother in regards to the issue from the account, although your connection has been stable for the past 5 days with no drops in connection.
Something to try (if you haven't already) is changing the channels on your router - more info can be found here . It would be useful to get an WiFi analyzer app to let you know which channels have the least interference in the area as well.
Please let us know if you need any further assistance.
Thanks.
Re: Connection dropping after speed increase
14-08-2019 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Honestly the support people online are usually really helpful.
If you're having Wi-Fi problems with the Plusnet Hub One turn off the 5Ghz. I've seen a lot of people, myself included, having problems with the 5Ghz band.
@Optimatts I'll follow the troubleshooting steps tomorrow morning and let you know the situation.
Re: Connection dropping after speed increase
15-08-2019 11:19 AM - edited 15-08-2019 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whilst this is all very well I simply ask why the hell is this acceptable !?? What’s the point in a multi band router if only 2.4 works 🤷♂️
Re: Connection dropping after speed increase
15-08-2019 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @JasonE, the 2.4GHz has a better range and is better used for devices that are mobile or used further away from the router. The 5GHz is stronger however, the range isn't as good and therefore is only ideal for devices used close by.
Your device will only ever use either the 2.4 or 5GHz at any one time and it's usually better to split them so you can manually select which one is better for the device (not all devices are compatible with 5GHz).
Re: Connection dropping after speed increase
15-08-2019 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I dug out a microfilter and connected everything to the test socket last night around 7pm.
Since then, the only drop was at 3am when I wasn't really using it (Might be normal, you guys will know better than me) and the speed is at around 66mbps which is higher than it was originally.
Should I return my setup back to normal and see if the problem returns? Just to make sure it was the socket. at fault
Re: Connection dropping after speed increase
16-08-2019 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Thomas5020
That would be a good shout.
If you get drops once you set up the original way, go back to the test socket again and see if its more stable. It wounds like the faceplate of your Master Socket might be at fault here.
Thanks,
MoR
Re: Connection dropping after speed increase
16-08-2019 8:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So I put the faceplate back on, gave it a couple of hours for speeds to increase and it's back to around 65mbps?
Makes no sense but that's how it's unfolded
Guess I'll see if it starts dropping again?
Re: Connection dropping after speed increase
17-08-2019 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Thomas5020
Yeah - I'd definitely suggest monitoring this - could have been a loose connection, could have been static build-up.
Let us know if the drops continue to occur when you're in the test socket and we'll take it from there.
Best wishes
Dave
Re: Connection dropping after speed increase
07-09-2019 6:01 PM - edited 07-09-2019 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @RandallFlagg , reviving a dead thread.
I just came back from a holiday, so have not been using the connection for almost 2 weeks.
Internet was off when I got home. Dropping instantly when it connected. Same in the test socket. Restarted router.
Speeds have been dropped down to about 1.5MB/s, but it's still dropping.
So there's definitely a problem somewhere
17:58:36, 07 Sep. | ( 1825.320000) PTM over DSL is down after 1 minutes uptime |
17:58:36, 07 Sep. | ( 1825.310000) PPPoE is down after 0 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
17:58:34, 07 Sep. | ( 1822.590000) PPP LCP Send Termination Request [User request] |
07-09-2019 9:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What it'll do is have a play about with another microfilter, and the test socket, and the spare router I have and see if it gets any better.
If not, i'll call support and get something sorted out.
Re: Connection dropping after speed increase
08-09-2019 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @Thomas5020.
We're sorry to hear of your connection issues.
On checking the line, we can't detect any sort of fault with the line but can definitely see an inordinate amount of drops over the last few days and so are able to raise a fault, if necessary.
However, I can see that the connection seems to have been stable since 02:00 this morning - had you made some changes to the setup?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Connection dropping after speed increase