cancel
Showing results for 
Search instead for 
Did you mean: 

Connection dropping (PPP LCP send termination request)

squizz
Newbie
Posts: 2
Registered: ‎23-12-2016

Connection dropping (PPP LCP send termination request)

Hi,

I recently switched from TalkTalk to PlusNet fibre (because of terrible customer service and rising prices at TalkTalk). Since then, I have been experiencing issues with my connection seemingly dropping out. For example, when watching Netflix or iTunes a show will stop playing and report connection problems.

 

I've had a look at the logs on the router (PlusNet Hub One) and noticed the following, which might give a clue?

 

16:53:41, 23 Dec.
(681759.600000) PTM over DSL is down after 52 minutes uptime
16:53:41, 23 Dec.
(681759.600000) PPPoE is down after 50 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
16:53:38, 23 Dec.
(681756.350000) PPP LCP Send Termination Request [User request]

 

Anyone experienced similar and if so how did you fix it?

 

Thanks in advance,

 

 Squizz

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping (PPP LCP send termination request)

Hi squizz,

 

Sorry to see you're having connection problems. I've been running line diagniostic tests which are indicating a fault.


Can you raise this with us at http://faults.plus.net please? Feel free to reply back when you have and we'll get that picked up.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
squizz
Newbie
Posts: 2
Registered: ‎23-12-2016

Re: Connection dropping (PPP LCP send termination request)

Hi adamwalker,

Thanks for responding, I have logged a fault as you recommended.

Look forward to hearing from you.

Squizz
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection dropping (PPP LCP send termination request)

No worries, we've got the fault reported with BT Wholesale so we should be able to update you further within the next few days. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team