Connection dropping (PPP LCP send termination request)

[#1]

Hi,

I recently switched from TalkTalk to PlusNet fibre (because of terrible customer service and rising prices at TalkTalk). Since then, I have been experiencing issues with my connection seemingly dropping out. For example, when watching Netflix or iTunes a show will stop playing and report connection problems.

I've had a look at the logs on the router (PlusNet Hub One) and noticed the following, which might give a clue?

16:53:41, 23 Dec.
(681759.600000) PTM over DSL is down after 52 minutes uptime
16:53:41, 23 Dec.
(681759.600000) PPPoE is down after 50 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
16:53:38, 23 Dec.
(681756.350000) PPP LCP Send Termination Request [User request]

Anyone experienced similar and if so how did you fix it?

Thanks in advance,

 Squizz

[#2]

Hi squizz,

Sorry to see you're having connection problems. I've been running line diagniostic tests which are indicating a fault.

Can you raise this with us at http://faults.plus.net please? Feel free to reply back when you have and we'll get that picked up.

[#3]

Hi adamwalker,

Thanks for responding, I have logged a fault as you recommended.

Look forward to hearing from you.

Squizz

[#4]

No worries, we've got the fault reported with BT Wholesale so we should be able to update you further within the next few days.