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Connection dropped last night, still down today

potatan
Newbie
Posts: 4
Registered: ‎28-04-2014

Connection dropped last night, still down today

My connection promptly stopped working last night while I was just sat watching Netflix.  I tried troubleshooting but couldn't find a fault with the BT Modem, the Wireless connection, or the LAN connection between the router and the Modem.  Nothing has changed in my household in terms of software or hardware for instance.
The problem was still there this morning - is there a known problem in the Gloucestershire area?  I note that BB maintenance was scheduled for between 6 and 8 this morning for instance, but as I'm Fibre I wouldn't expect this to affect me
Thanks
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Connection dropped last night, still down today

I've carried out some work which should have sorted this.
You may need to reboot your router to get back online.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
potatan
Newbie
Posts: 4
Registered: ‎28-04-2014

Re: Connection dropped last night, still down today

Have tried rebooting both the modem and the router (with suitable delays between) and still no access
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Connection dropped last night, still down today

What details do you currently have in the router?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
potatan
Newbie
Posts: 4
Registered: ‎28-04-2014

Re: Connection dropped last night, still down today

Set to PPPoE, with my username@plusdsl.net and password for login details
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Connection dropped last night, still down today

If it's still not working we'll have to look at arranging a engineer.
I've updated the fault you have open.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team