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Connection drop everyday

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Newbie
Posts: 4
Registered: ‎20-09-2020

Connection drop everyday

Hi
Since I subscribe to plusnet, I’m experiencing random drop of connection everyday. Usually it’s like 2 or three times a day. But today it keeps disconnecting, maybe 20 times. It is hell when we need to work from home. The hub looks fine though.
Any help here please ?
3 REPLIES 3
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Newbie
Posts: 3
Thanks: 1
Registered: ‎16-09-2020

Re: Connection drop everyday

I have these same issues, I have just logged a fault.

 

I had these issus a while ago and an engineer cam out and replaced various bits of BT line and it was ok for a bit but it still continues. 

It just drops out randomly and the Wi-Fi seems to take offence to various wireless devices (ipad, iphone...the list goes on randomly).

 

I feel your pain.

Highlighted
Newbie
Posts: 4
Registered: ‎20-09-2020

Re: Connection drop everyday

Same here 😕
Except : a tech came three month ago and he found nothing odd...
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Plusnet Help Team
Plusnet Help Team
Posts: 216
Thanks: 51
Fixes: 21
Registered: ‎31-03-2020

Re: Connection drop everyday

Hi @Shiddo, sorry to hear of the problems with your connection. I can see there's an open fault which we're due for an update on the engineer visit by early tomorrow. You can view the open ticket we have here.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team