cancel
Showing results for 
Search instead for 
Did you mean: 

Connection downtime

St3
Aspiring Champion
Posts: 2,603
Thanks: 495
Fixes: 4
Registered: 13-07-2012

Connection downtime

Timeout waiting for PADO packets

Connection dropped for about 20 mins .... is there issues in my area ?

10 REPLIES
St3
Aspiring Champion
Posts: 2,603
Thanks: 495
Fixes: 4
Registered: 13-07-2012

Re: Connection terminated

After 30 mins downtime ive been connected back and now seam to be getting sightly faster speeds, from 64 down to 71 down. I take it BT have upgraded somthing ?

Untitled.png

St3
Aspiring Champion
Posts: 2,603
Thanks: 495
Fixes: 4
Registered: 13-07-2012

Re: Connection terminated

Plusnet Help Team
Plusnet Help Team
Posts: 5,326
Thanks: 486
Fixes: 180
Registered: 01-01-2012

Re: Connection terminated

It's most likely going to have been due to planned maintenance in your area.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
St3
Aspiring Champion
Posts: 2,603
Thanks: 495
Fixes: 4
Registered: 13-07-2012

Re: Connection terminated

Would you mind checking over my connection to see how stable it is ?

These speedtest sites show me having 71 down / 18 up.

http://www.dslreports.com/speedtest

https://www.thinkbroadband.com/speedtest

And these ones show me having 50 to 55 down / 18 up.

http://www.broadbandperformance.co.uk

https://broadbandtest.which.co.uk

Very confusing... all of them should be reading about the same and from the post above my ip profile seams to have jumped up alittle... will this stay at that speed from now on ?

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Connection terminated

@St3 best way is to just test using TBB Thumbs Up  one only

And No one from Plusnet has answered my post about BT test still borked  Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Connection terminated

Hi @St3 this is how things are looking our end:

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 76.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 410.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 13:45 to 13:00
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-02-23T14:30:00

 

Looking at the connection, it looks like there were a few drops likely due to maintenance as Matt said, this looks all fine now but this could have reset the line causing a profile change.

 

Just out of curiosity, were those speed tests ran on a wireless connection? As a reset of the router can sometimes cause a an increase in wireless speeds?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
St3
Aspiring Champion
Posts: 2,603
Thanks: 495
Fixes: 4
Registered: 13-07-2012

Re: Connection terminated

Hi @LaurenB Thanks for the reply what does it mean by " Regular Interference Observed Daily " ?

Plusnet Help Team
Plusnet Help Team
Posts: 7,184
Thanks: 2,033
Fixes: 359
Registered: 21-04-2017

Re: Connection terminated

It could be due to REIN (Repetitive Electrical Impulse Noise).

Do you have anything electrical near your router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Connection terminated

@St3 are you getting interfered with regularly Cheesy

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
St3
Aspiring Champion
Posts: 2,603
Thanks: 495
Fixes: 4
Registered: 13-07-2012

Re: Connection terminated

@Gandalf Yes i have a phone i will try moving it, also for some odd reason my ip profile has changed back to 67 down Sad I knew it was too good to be true.