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Connection constantly dropping or no internet

Bethaniejayne
Browser
Posts: 1
Registered: ‎03-10-2021

Connection constantly dropping or no internet

Connection to router is constantly dropping across all devices even with a booster, sometimes it tells me suddenly that the password is wrong (it’s definitely not) then later on it’s suddenly correct again.
If it’s not dropping connection to router then there’s no internet connection.
Rang multiple times and had the lines reset but they can never see a fault. Had the line split to normal and 5ghz, and it will alternate which line has no connection (within minutes of each other)
This is happening on nearly a daily basis now, driving me mad!
3 REPLIES 3
jab1
Aspiring Legend
Posts: 11,003
Thanks: 3,600
Fixes: 133
Registered: ‎24-02-2012

Re: Connection constantly dropping or no internet

@Bethaniejayne Welcome to the forums. Couple of questions - How long have you been a Plusnet customer, are you really on ADSL and how long has this been happening for?

John
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Connection constantly dropping or no internet


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,548
Thanks: 8,922
Fixes: 1,431
Registered: ‎21-04-2017

Re: Connection constantly dropping or no internet

Thanks for your post @Bethaniejayne and welcome to our Community Forums.

I'm sorry to see you're having issues with your wireless connection.

I can see we've booked an engineer from Qube (working on behalf of BT) between 8am and 10am on Wednesday to help.

Let us know how it goes once they've been.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team