Connection complaint

[#1]

My internet has been down since around 3pm yesterday after switching to plusnet fibre recently. Our log in and password is not being recognised by plusnet, and after 45 minutes and verifying it is correct and a problem at their end I'm told a fault has been filed and should sit tight for 3 days, how hard is it to check a password?

[#2]

Have tried a PPPOE connection with no luck

[#3]

Maybe move to fibre mod please?

[#4]

Hi there,
Welcome! 
I can see there is an open fault ticket on your account. I have passed this to one of the faults team who will update you by the end of the day. Sorry about the issues you have encountered. Hopefully we will be able to get you connected soon!