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Connection check

Shep41
Aspiring Pro
Posts: 174
Thanks: 54
Fixes: 1
Registered: ‎31-05-2017

Connection check

Would it be possible to check my connection,as last night my connection was constantly dropping out. I noticed a few disconnects on Saturday morning . I've checked the router logs and the connection has been up for 6.5 hrs. I would if anything is showing on the radius graph. Event logs are showing 27 drops in just over 4 hrs
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection check

Hi there, 

 

Here's what your connection logs are looking like first of all:

 

 

A GEA test (broadband diagnostics) don't show any issues. 

 

I'd give the checks here a go next: https://goo.gl/tu2WWu do keep us posted.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Shep41
Aspiring Pro
Posts: 174
Thanks: 54
Fixes: 1
Registered: ‎31-05-2017

Re: Connection check

That's showing 9 disconnects since Saturday. Run through all the checks. Could the router be on the way out?
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Connection check

Hi there, it's one a few possibilities, I would advise trying another known working router if that's a concern but I'd only do that if things go as far as us recommending an engineer visit. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Shep41
Aspiring Pro
Posts: 174
Thanks: 54
Fixes: 1
Registered: ‎31-05-2017

Re: Connection check

Ok Adam. I'll keep an eye on things