Connection between plusnet and virgin
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Connection between plusnet and virgin
14-03-2015 1:21 PM
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I have 2 lines installed at home, plusnet fiber plus and a virgin media line. Currently I use the plus net fibre for working at home, remote desktop, private cloud ect, and my virgin media line for day to day things.
Now when trying to see the static IP of the plusnet from the virgin, it tells me it doesnt exist? Something is blocking the connection somewhere. It is not only me, others i know that use virgin media as a provider also seem to get this issue. I have done everything i can think of to find a solution but becoming a little stuck.
This is not a consistant issue either, at the time of writing this, the plusnet machine doesnt exist i cannot ping it nothing, while others on different providers can, but this will last about 6-8 hours now and then suddenly start working for a few hours again, then drop.
If anyone could shed some light on this, please do because its sooo annoying that i cant connect to a system that im sitting 6 meters away from but someone in scotland i know can
Thanks
Re: Connection between plusnet and virgin
14-03-2015 5:20 PM
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Re: Connection between plusnet and virgin
14-03-2015 5:48 PM
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Re: Connection between plusnet and virgin
14-03-2015 8:06 PM
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Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.1.254 0.0% 8 1.1 1.2 1.1 1.4 0.1
2. lo0-central10.ptw-ag02.plus.net 0.0% 8 29.3 29.6 27.9 33.7 2.0
3. link-a-central10.ptw-gw01.plus.n 0.0% 8 28.5 28.6 27.4 31.0 1.1
4. xe-0-2-0.ptw-cr01.plus.net 0.0% 8 30.9 28.7 27.7 30.9 1.1
5. 195.66.225.103 75.0% 8 98.3 99.5 98.3 100.8 1.8
6.
7.
8.
9.
10.
11. brhm-bb-1b-ae0-0.network.virginm 71.4% 7 105.5 105.4 105.4 105.5 0.1
12.
13. git-dmz4-css-4b-vip07.network.vi 60.0% 5 107.2 109.1 107.2 111.0 2.6
That's showing up to 70% packet loss between me and www.virginmedia.com. Looks like some bad peering/routing's been going on for much of Saturday. All non-Virgin Media sites seem fine from my Plusnet connection. Just a note that I've raised this as a support issue with Plusnet.
Re: Connection between plusnet and virgin
14-03-2015 8:31 PM
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I've had the issue for the last 3 evenings running. It seems to have gone away by about midnight on the last two nights.
It all appears to centre around whatever is at 195.66.225.103. According to https://www.linx.net/pubtools/member-techlist.html, it's a bit of kit in the London Internet Exchange owned by Virgin.
Last night, at around midnight, I tried dropping my connection to plusnet from my router and reconnecting, which switched me over to a different gateway. It seemed to start working at that point. The night before, I didn't do anything and it seemed to start working around the same time, so it may have been coincidence.
I ran a tracert after I reconnected and I don't think it went through 195.66.225.103 (although it was fairly late, so it might have been my imagination). Unfortunately, I didn't get a copy of the route or make a note of which gateway I was on.
Today, it's happening again. I hoped I could just do the same thing again, but I've tried reconnecting at least 10 times and been through 10 different gateways and they all seem to route the connection through 195.66.225.103.
Re: Connection between plusnet and virgin
15-03-2015 1:47 AM
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It's still going through 195.66.225.103, but ping times are low and it's not dropping any packets now. It's using a gateway (195.166.130.177) that I had noted down as not working yesterday, so I don't think it is anything to do with that. I think that was probably a coincidence.
From the timings, I'd guess it must be something in the network falling over when there's a lot of traffic.
Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 11 ms 11 ms 10 ms lo0.10.Central10.pcl-bng04.plus.net [195.166.130.177]
3 18 ms 11 ms 11 ms irb.10.PCL-CR02.plus.net [84.93.249.82]
4 11 ms 11 ms 11 ms ae1.ptw-cr02.plus.net [195.166.129.2]
5 11 ms 11 ms 11 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 11 ms 11 ms 11 ms 195.66.225.103
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 58 ms 18 ms 19 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
13 * * * Request timed out.
14 22 ms 22 ms 22 ms git-dmz4-css-4b-vip07.network.virginmedia.net [212.250.162.12]
Re: Connection between plusnet and virgin
15-03-2015 10:01 AM
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Re: Connection between plusnet and virgin
15-03-2015 10:41 AM
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At 10:30am it has just dropped again with the same packet loss to 195.66.225.103.
If you have a look at the plusnet usage graphs (http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml), the traffic levels appear to be about the same at 12:30am (going down) and 10:30am (going up). So I assume that means I'm not going to be able to use it again until 12:30am.
Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 11 ms 10 ms 10 ms lo0.10.Central10.pcl-bng04.plus.net [195.166.130.177]
3 11 ms 15 ms 11 ms irb.10.PCL-CR02.plus.net [84.93.249.82]
4 11 ms 11 ms 11 ms ae1.ptw-cr02.plus.net [195.166.129.2]
5 11 ms 11 ms 11 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 85 ms * * 195.66.225.103
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 92 ms * 95 ms brhm-bb-1b-ae0-0.network.virginmedia.net [62.254.42.106]
13 * * * Request timed out.
14 * * 92 ms git-dmz4-css-4b-vip07.network.virginmedia.net [212.250.162.12]
Re: Connection between plusnet and virgin
15-03-2015 1:07 PM
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Quote http://ping.eu/ping/
--- PING 212.250.162.12 (212.250.162.12) 56(84) bytes of data. ---
64 bytes from 212.250.162.12: icmp_seq=1 ttl=115 time=28.9 ms
64 bytes from 212.250.162.12: icmp_seq=2 ttl=115 time=28.9 ms
64 bytes from 212.250.162.12: icmp_seq=3 ttl=115 time=28.8 ms
64 bytes from 212.250.162.12: icmp_seq=4 ttl=115 time=28.9 ms
Also
Quote https://network-tools.webwiz.co.uk/ping.htm
Ping IP Address Response Time
1 212.250.162.12 13 ms
2 212.250.162.12 14 ms
3 212.250.162.12 14 ms
4 212.250.162.12 14 ms
Ping statistics for 212.250.162.12
Packets: Sent 4, Received 4, Lost 0
Aproximate round trip in milli-seconds
Maximum 14ms, Minimum 13ms, Average 14ms
From my plusnet connection:
Quote Pinging 212.250.162.12 with 32 bytes of data:
Reply from 212.250.162.12: bytes=32 time=101ms TTL=115
Request timed out.
Request timed out.
Reply from 212.250.162.12: bytes=32 time=100ms TTL=115
Ping statistics for 212.250.162.12:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 101ms, Average = 100ms
Looks to be a issue with Plusnet or their transit provider.
Re: Connection between plusnet and virgin
15-03-2015 1:36 PM
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[tt]Connecting to 212.250.162.12 on TCP 80:
Connected to 212.250.162.12: time=26.94ms protocol=TCP port=80
Connected to 212.250.162.12: time=91.00ms protocol=TCP port=80
Connected to 212.250.162.12: time=92.98ms protocol=TCP port=80
Connected to 212.250.162.12: time=17.57ms protocol=TCP port=80
Connected to 212.250.162.12: time=24.45ms protocol=TCP port=80
Connected to 212.250.162.12: time=87.99ms protocol=TCP port=80
Connection timed out
Connection timed out
Connected to 212.250.162.12: time=24.69ms protocol=TCP port=80
Connected to 212.250.162.12: time=24.46ms protocol=TCP port=80
Connection statistics:
Attempted = 10, Connected = 8, Failed = 2 (20.00%)
Approximate connection times:
Minimum = 17.57ms, Maximum = 92.98ms, Average = 39.01ms
[/tt]
Re: Connection between plusnet and virgin
15-03-2015 4:17 PM
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I have a leased line provided by Virgin with several servers on it. I'm having connection issues to the ip's and servers in my rack when trying to connect from home (Plus.net).
Random fast and slow connections and slow pings.
I know its nothing to do with my rack or leased line because all other users from around the world are connecting no problem at all.
I hadnt seen this thread when I called support and was told to reboot my router to force my connection onto another rack. Other sites seem to be OK, generally.
Any ideas?
Re: Connection between plusnet and virgin
15-03-2015 8:03 PM
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Re: Connection between plusnet and virgin
15-03-2015 10:36 PM
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Similar problems, but it looks like it gets into the plusnet network and then has trouble there. That suggests to me it's an issue on the plusnet side, rather than Virgin's.
I've only been a plusnet customer for 4 days and apparently everyone I want to connect to is on Virgin, so this appears to be a fairly inauspicious start.
Quote 1 * * * Request timed out.
2 7 ms 6 ms 8 ms sotn-core-2a-xe-103-0.network.virginmedia.net [62.255.45.53]
3 13 ms 12 ms 12 ms popl-bb-1c-ae14-0.network.virginmedia.net [62.253.175.30]
4 * * * Request timed out.
5 * * * Request timed out.
6 12 ms 17 ms 11 ms brnt-bb-1a-ae1-0.network.virginmedia.net [62.254.42.194]
7 12 ms 12 ms 12 ms tclo-ic-2-ae0-0.network.virginmedia.net [212.250.14.202]
8 13 ms 12 ms 12 ms linx-gw2.plus.net [195.66.236.164]
9 83 ms 101 ms 84 ms ae1.pcl-cr02.plus.net [195.166.129.3]
10 * 88 ms * irb.10.Central10.pcl-bng04.plus.net [84.93.249.86]
11 * * * Request timed out.
12 * * * Request timed out.
Re: Connection between plusnet and virgin
16-03-2015 9:36 AM
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Do you know what date these issues started?
Re: Connection between plusnet and virgin
16-03-2015 9:42 AM
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