Connection Speed degrading by the day, getting no support please help
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Re: Connection Speed degrading by the day, getting no support please help
06-10-2014 11:05 AM
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I see our faults team have responded now.
We will action this if you want, but as has been said in this thread, there may, unfortunately, be little that the engineer will be able to do.
Tony
Re: Connection Speed degrading by the day, getting no support please help
10-10-2014 4:14 PM
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The engineer attempted twice to get a line reset done (he said speeds would not increase without this as the system will keep it at the lowest point it dropped it too without errors?!), but it kept timing out, and said he would call me back to let me know once it was done. Ive not heard nothing yet.
Are you able to push open reach to get this reset done so I can confirm my speeds have been restored
Kind Regard
Eric
Re: Connection Speed degrading by the day, getting no support please help
10-10-2014 5:58 PM
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Re: Connection Speed degrading by the day, getting no support please help
13-10-2014 10:24 AM
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I have added this to the main support ticket also
Kind Regards
Re: Connection Speed degrading by the day, getting no support please help
13-10-2014 12:20 PM
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Re: Connection Speed degrading by the day, getting no support please help
14-10-2014 9:42 AM
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Quote from: plusnettony Hi,
I'll ask BT to do this for us now but it's not as quick as you might think (and that's if they accept my request). I'll let you know when I know more.
Tony
Thanks Tony, how long is not as quick as I may think? Days, Weeks?
Re: Connection Speed degrading by the day, getting no support please help
15-10-2014 3:18 PM
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the plus net website states connected at 78mb (I'm sure that can't be right as i don't expect to receive those speeds...
wholesale connected via ethernet shows as below...
can anyone offer any advice, or is it best to leave plus net and start over elsewhere
Re: Connection Speed degrading by the day, getting no support please help
15-10-2014 3:24 PM
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Re: Connection Speed degrading by the day, getting no support please help
15-10-2014 7:02 PM
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I can see that our faults team have updated your ticket again today. As your current sync rate (36.3 Mbps) is above the estimates given by our suppliers, there is little else we'll be able to do at present. I have amended the speed profile on your account to match the sync speed, so you will no longer be advised that you are connected at 78Mbps. I can see that you have responded to the fault ticket again, so one of the team will be back in touch again within the next 72 hours.
Re: Connection Speed degrading by the day, getting no support please help
15-10-2014 7:26 PM
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Re: Connection Speed degrading by the day, getting no support please help
15-10-2014 8:45 PM
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Re: Connection Speed degrading by the day, getting no support please help
16-10-2014 8:45 AM
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Re: Connection Speed degrading by the day, getting no support please help
16-10-2014 9:02 AM
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Given that Openreach cleared a line fault, they should reset the DLM on your line. This will reset the sync speed to its fastest possible rate and it should hopefully be a lot higher than it is now. Plusnet need to push for this to be done as it should have been completed.
Re: Connection Speed degrading by the day, getting no support please help
17-10-2014 9:51 AM
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Re: Connection Speed degrading by the day, getting no support please help
17-10-2014 10:15 AM
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Sorry for the delay in a response on your fault ticket.
It would appear that the issue relates to a mismatch with the BRAS profile on the line
I have escalated this as a fault to BT Openreach to resolve, and hopefully we will have an update shortly, and as soon as we have any update,I will let you know through the fault ticket
Again, Sorry for the trouble caused
Regards
Matt
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