Connection Slowed by 20mbps
Yes, it still says 65.4 mbps on that page - so I would actually expect to be getting 60mbps throughput now, like I was this morning. I believe that line speed page can lag behind the actual setting for the line though.
I don't know re:his login.
He only said The line was in perfect condition and would easily support 80mbps & that he had spoken to BT Wholesale and that the only limit being placed on my line speed was by my provider & stated there was going to be a big meeting between BTW & Plusnet in the next day to discuss this exact issue.
I don't know re:his login.
He only said The line was in perfect condition and would easily support 80mbps & that he had spoken to BT Wholesale and that the only limit being placed on my line speed was by my provider & stated there was going to be a big meeting between BTW & Plusnet in the next day to discuss this exact issue.
I'm waiting for Plusnet to update me after the engineer's visit.
I'm only reporting what the Openreach guy told me.
How am I, as a customer, supposed to know who to believe?
I'm only reporting what the Openreach guy told me.
How am I, as a customer, supposed to know who to believe?
The ticket should be picked up soon anyway, but I've poked the faults team to take action for you.
It does normally. I'll hold off on faults. If you've not heard anything later this afternoon, post back and I'll chase then.
Well thanks for prodding them I have received a deeply unsatisfactory response....
If my speed dropping from a constant 73mbps for 17 months to
In the last three weeks is enough to raise a fault and trigger an engineer visit. Then in my opinion the issue is not resolved.
I have a perfect line & no crosstalk, where has that 23mbps disappeared to?
Quote Thanks for your patience. From testing your circuit, I can see that your issue is resolved as the connection is remaining stable and the speed looks great. Please continue to monitor and get back in touch if you have any further problems.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 or 0345 140 0200 if we can be of further assistance.
If my speed dropping from a constant 73mbps for 17 months to
In the last three weeks is enough to raise a fault and trigger an engineer visit. Then in my opinion the issue is not resolved.
I have a perfect line & no crosstalk, where has that 23mbps disappeared to?
Actually I have to say I am not just unsatisfied I am in fact livid.
Let's just review the last two weeks...
1) Speed drops from a solid 73mbps for 17 months to 55mbps
2) I am told that is well below estimate and to raise a fault.
3) Faults team takes a week to get around to it
4) Fault team phone say my ip profile was stuck on 58mbps - so they have raised it to 65mbps and apparently the issue is resolved
5) I point out that my throughput is now 60mbps which is still quite a bit slower than 73mbps
6) Engineer booked.
7) Since the engineer came my speed is now 50mbps, 5mbps slower than when the fault was raised
8/) Faults team tell me speed is great and the issue is resolved?
WTF?
Let's just review the last two weeks...
1) Speed drops from a solid 73mbps for 17 months to 55mbps
2) I am told that is well below estimate and to raise a fault.
3) Faults team takes a week to get around to it
4) Fault team phone say my ip profile was stuck on 58mbps - so they have raised it to 65mbps and apparently the issue is resolved
5) I point out that my throughput is now 60mbps which is still quite a bit slower than 73mbps
6) Engineer booked.
7) Since the engineer came my speed is now 50mbps, 5mbps slower than when the fault was raised
8/) Faults team tell me speed is great and the issue is resolved?
WTF?
I'm sorry that you aren't happy with the reply you have received.
I'm concerned that the engineer is telling you that you line will support more than 80Mbps. Whilst this may technically be true, their currently isn't a product which will support this.
Why do you believe your line to be free from cross talk?
It's possible that we can arrange another engineer for you, but there is no guarantee that will sort anything out for you.
I'm concerned that the engineer is telling you that you line will support more than 80Mbps. Whilst this may technically be true, their currently isn't a product which will support this.
Why do you believe your line to be free from cross talk?
It's possible that we can arrange another engineer for you, but there is no guarantee that will sort anything out for you.