Thanks for posting that. You, clearly, are on fibre but it is not showing in your post. I think that is because you used your post code rather than checking your specific telephone number. If you could check the specific phone number please people will have a better idea of your situation. If you post results from the test, leave off the bit that shows your telephone number itself.
Another bit of useful information might be for you to go into the router and see what speeds it is syncing at. If you have a Hub One use a web browser and go to 192.168.1.254. Navigate to Advanced Settings -> Broadband -> Connection.
It would also be useful to know which package you are on. If it is the fibre unlimited extra - 80 down 20 up - then I would expect you to be getting better than you are reporting.
One final thought: we are customers here, for the most part, although some Plusnet support people are active and may pick-up on your posts. If they do, they are usually very helpful. But if you prefer not to be dealing with all this in public on the forum then I suggest using the online system to report a fault. Or, of course, 'chat' or phone Plusnet.
But do, please, tell us how things come out.
