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Connection Check

Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Connection Check

Can someone From Pusnet please check my connection I'm getting packet loss and my upload has dropped below 1Mb, ive tested on various Speed testers and it gives the same result so it's not a BTW error.

All tests have been done via a  wired connection i don't use wireless

 

BTw test

Download speedachieved during the test was - 44.81 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-46.65 Mbps .
 Additional Information:
 IP Profile for your line is - 46.65 Mbps

Upload speed achieved during the test was - 0.29Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

Ping to BBC & Google

Pinging bbc.co.uk [212.58.244.22] with 32 bytes of data:
Request timed out.
Reply from 212.58.244.22: bytes=32 time=14ms TTL=56
Reply from 212.58.244.22: bytes=32 time=13ms TTL=56
Reply from 212.58.244.22: bytes=32 time=13ms TTL=56

Ping statistics for 212.58.244.22:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

 

C:\Windows\system32>ping Google.com

Pinging Google.com [216.58.198.110] with 32 bytes of data:
Reply from 216.58.198.110: bytes=32 time=13ms TTL=57
Reply from 216.58.198.110: bytes=32 time=13ms TTL=57
Request timed out.
Reply from 216.58.198.110: bytes=32 time=12ms TTL=57

Ping statistics for 216.58.198.110:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms

 

 

36 REPLIES
Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check

Here's my TBB graph showing the packet loss it's not looking good at all 

 Edit.. i cant get the graph to display in this new forum setup why cant i simply cut and paste into it like with the old one..

 

 

 

SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: Connection Check

You can insert pictures like a TBB result. 

 

In the editor, click the icon of a picture (9th icon in from the left)

At the top click URL and then put the URL of the PNG into the box

Click Okay

Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check

I tried that it kept saying incomplete URL or unsupported extension type I have tried every code link the TBB graph gives

Community Veteran
Posts: 38,436
Thanks: 1,013
Fixes: 60
Registered: 15-06-2007

Re: Connection Check

You need to copy this bit from the html link

www.thinkbroadband.com/ping/share-thumb/a99a04348f8e1849aa411c2036d0108d-27-06-2016.png

a99a04348f8e1849aa411c2036d0108d-27-06-2016

SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: Connection Check

Thanks @Oldjim for the example, I should have done that and perhaps shown what needs to be removed from the TBB links like

Small Graph (500x219 px) - HTML Link

 

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/1fa8853837e3a5afcd18a0dcbc823cf7.html"><img alt="My Broadband Ping - Plusnet FTTP" src="http://www.thinkbroadband.com/ping/share-thumb/1fa8853837e3a5afcd18a0dcbc823cf7.png" /></a>

Edit down to

http://www.thinkbroadband.com/ping/share-thumb/1fa8853837e3a5afcd18a0dcbc823cf7.png

that is the bit in the src tag to get

1fa8853837e3a5afcd18a0dcbc823cf7

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Connection Check

As I've mentioned in a few other threads there was a outage in Edinburgh yesterday morning which won't have helped matters.

If it's still bad this evening let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lurch
Rising Star
Posts: 81
Thanks: 19
Registered: 24-06-2016

Re: Connection Check


SpendLessTime wrote:

 

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/1fa8853837e3a5afcd18a0dcbc823cf7.html"><img alt="My Broadband Ping - Plusnet FTTP" src="http://www.thinkbroadband.com/ping/share-thumb/1fa8853837e3a5afcd18a0dcbc823cf7.png" /></a>


Or you can drop this code straight into the editor in the HTML tab.

Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check


MatthewWheeler wrote:

As I've mentioned in a few other threads there was a outage in Edinburgh yesterday morning which won't have helped matters.

If it's still bad this evening let us know.


Hi Matthew thanks for the reply, I'm in the north west UK so maybe it has effected me i can understand the outage causing an increase in packet loss but would it also cause my upload to drop below 1Mb seems strange that it would,

also it looks like i'm having trouble keeping the session it dropped at around 10am I was out at the time so only just found out now and i have had another as i typed this would this outage cause the session to keep dropping like this ?  

 

TBB graph below showing how bad the packet loss is

a37d924a41dc149f923f16255d583902-27-06-2016

Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check

My session is dropping more and more frequent now i just had another and had to reboot the router to get it to connect again

can someone from plusnet tell me if this is related to the Glasgow outage or something else because at the moment my service is pretty unusable with the constant session drops and the packet loss causing things to run at a snails pace. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Connection Check

I'd recommend raising a fault as the drops shouldn't be happening

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check

Ok Matthew thanks for the reply i'll raise a fault

Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check

Can someone from plusnet Please find out what is going on with the fault i raised on Monday, one moment it said a fault was found and was raised to the supplier and then in it said it was put on hold until 30th then taken off hold and sent back what's going on ? 

My PPP session continues to drop for some reason, I'm still getting 25-50% packet loss and such browsing and Streaming etc have become unbearable and my upload speed seems to no longer be there as it wont even give a result during speed tests, something is very wrong.

ticket number 128421825

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Connection Check

I've asked our Faults team to see if we can get this looked into.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Connection Check

Still no update from the faults team this my 5th day now with this issue, third day since the issue was reported i know they like 72 hrs but come on it isn't hard to see something is wrong especially when the upload doesn't even register the PPP session is dropping every couple of hours or so some times less and there is constant packet loss at around 20-25 % which the TBB graph shows if i can see that Why is it taken them so long to see it and get an engineer sent.